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FAQs

Frequently Asked Questions (FAQs)

How do I determine how much power to order?
Is there a minimum amount of power I can order?
Is there a maximum amount of power I can order?
How is power distributed?
Can I bring my generator?
Will there be a service desk on the show floor?
Are ceiling drops available? If so, are there additional costs?
Can I just plug my equipment into existing outlets?
Does the power stay on 24 hours?
Why do I need to supply floor plans for my island booth?
Can I keep the electrical extension cord?
Do I need lighting?
Do you provide rooftop access?
What do I get with my connection?
How do I get a Static IP?
How many connections do I get with my order?
How do I get additional connections?
Can I have the cable installed under the carpet?
Will I be guaranteed an internet connection?

 

How do I determine how much power to order?

On the back of all electrical equipment you will find a UL listing plate that identifies the quantity of power that the equipment requires. For multiple pieces of equipment, simply add the total Amperage or Wattage to arrive at a total amount of power required.

 

Is there a minimum amount of power I can order?

Yes. The minimum power order is 500 watts / 5 amps.

 

Is there a maximum amount of power I can order?

If there is any level of electrical service that you need but not listed in the selection cart or on the form, please contact Exhibit Services at 813-274-7761 or 1-800-426-5630 toll free.

 

How is power distributed?

Power is distributed from floor ports located in the floor. If your booth requires more than 50 amps of single-phase service, you must indicate a location on your floor plan where a 100 amp distribution box can be installed. This distribution box can be hidden in a cabinet, closet or under a table in your booth. Orders received without sufficient information will postpone installation until exhibitor arrival.

 

Can I bring my generator?

Generators are not permissible on Tampa Convention Center property.

 

Will there be a service desk on the show floor?

Yes. The Exhibit Services Representative assigned to your account will be available during all move in hours, show hours and one hour into move out for your convenience.

 

Are ceiling drops available? If so, are there additional costs?

Yes, ceiling drops are available. There is a fee for each drop installed from the ceiling in addition to the electrical power charge.

 

Can I just plug my equipment into existing outlets?

No. Only plug into the outlets that have been provided inside your booth. If you require additional outlets, additional power or an extension cord, please visit our exhibit service desk on the floor.

 

Does the power stay on 24 hours?

Yes, however, Tampa Convention Center does not guarantee uninterrupted 24 hour power service due to events beyond our control (i.e. power outages, etc.) If you require uninterrupted 24 hour electrical service, please contact the Exhibit Services Desk to arrange coverage (for an additional fee).

 

Why do I need to supply floor plans for my island booth?

In order to ensure the proper placement of utilities within your booth layout, an accurate floor plan showing the placement of electric, internet, telephone, etc. must be submitted 14 days prior to move in. Failure to adhere to this deadline may cause a delay in the installation of your order on-site.

 

Can I keep the electrical extension cord?

No. All equipment is the property of the Tampa Convention Center and must be returned to the exhibit service desk within one hour of show closing to avoid additional charges.

 

Do I need lighting?

No. Tampa Convention Center Exhibit Halls are equipped with high intensity energy efficient LED lighting. If you need additional lighting for your booth, please contact Tampa Convention Center's audio visual department at (813) 274-7840.

 

Do you provide rooftop access?

Yes. If you have a satellite dish or other equipment that requires rooftop access, please contact the Exhibit Services Department to make arrangements. The fee for rooftop access / installation is $250.00/hr. per piece of equipment.
Internet Services

 

What do I get with my connection?

You will receive a dedicated 2.5 Mg Upload/Download speed connection and (1)15 ft Cat5 cable.

 

How do I get a Static IP?

All standard connections are assigned via DHCP. In order to request a static/Public IP you can do so by making a writing request in the "Special Instructions" section of the Internet Service Form. TCC cannot guarantee multiple Static IP Addresses not ordered in advance

 

How many connections do I get with my order?

You receive 1 (one) connection.

 

How do I get additional connections?

You can order additional internet connections by simply requesting them on the Internet Service Form.

 

Can I have the cable installed under the carpet?

Cables can be installed under the carpet; however, there is a surcharge that will apply. (see Internet Service Form for pricing). If you do decide to lay the cables under the carpet, a detailed floor plan will need to be submitted alongside your Service Form.

 

Will I be guaranteed an internet connection?

In order to guarantee availability, we recommend that all Internet Service Form requests be forwarded to us a minimum of 14 days prior to opening show date.

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