Frequently Asked Questions (FAQs)
Do I need a Front Drive Ambassador?
Am I required to have a Paramedic during my event?
When is a fire inspector required?
How much security is required during move-in & out?
What are TCC's Exclusive Services?
Who are TCC's preferred vendors?
Do you allow rigging?
Do you cover classroom tables?
Additional FAQs of Interest (Utilities)
Is there a minimum amount of power I can order?
Will there be a service desk on the show floor?
Are ceiling drops available?
Are there additional costs for ceiling drops?
Can I just plug my equipment into existing outlets?
Does the power stay on 24 hours?
Why do I need to supply floor plans for my island booth?
Can I keep the electrical extension cord?
What should I do if I need lighting?
Do you provide rooftop access?
What do I get with my Internet connection?
How many Internet connections do I get with my order?
How do I get additional Internet connections?
Can I have the cable installed under the carpet?
Will I be guaranteed an Internet connection?
A Front Drive Ambassador is required for all events with fifty (50) attendees or more and/or events that serve alcoholic beverages. Ambassadors are required to be on site one-half hour prior to event activity and during all event hours. Additional ambassadors may be required for directional and screening purposes depending upon the nature of the event.
Events with 500 people or more are required to have a licensed paramedic on duty. Additional paramedics may be required for larger events. Paramedics will be coordinated through your convention services manager and must be ordered from the City of Tampa Fire Department. Events with exhibits in the ballrooms and/or the exhibit halls will need coverage during load in/out activities.
A fire inspector is required to be on site if your event involves any of the following:
- Three or more vehicles on display
- Other fuel powered equipment on display
- A fog machine is in use
- Pyrotechnics are employed
- Certain types of candle centerpieces
- When cooking is part of the event
The fire inspector is required to be on site one-half hour prior to event opening and during all event hours. In addition, a fire inspector may be required if the event activities are deemed to include issues that relate to public safety
For any load-in/out of exhibits, a minimum of one security officer is required for the ballroom and a minimum of two security officers are required in the exhibit hall. Your specific security needs will be addressed with you once we receive the details of your program.
These services are provided exclusively by TCC or one of its approved partners:
- Advertising network (marquee, in-house system)
- Booth Cleaning
- Box Offices Services
- Facility Audio Visual Services
- Rigging Services - Including any object mounted to the facility
- Food and beverage, both sales and service
- First aid, medical and all life safety personnel
- Utilities - HVAC, electric, Internet, plumbing, telephone
- Security/ambassador personnel at loading docks and front drive
TCC has preferred vendors that supply the following services:
Audio Visual - AVI-SPL is our preferred in-house audio visual company.
Event Security - Our preferred in-house company is Sentry Event Services, Inc. They will be pleased to work with you to arrange a security schedule to cover all your event needs.
Ambassadors - Supplied through Innovative Parking, our preferred vendor, we can provide badge checkers, ushers and greeters for your event, or you may elect to use a company of your choice.
There are numerous rigging points available in the exhibit hall. Meeting rooms have rigging available via the air wall tracks only. All rigging is exclusive to AVI-SPL and is available upon request. For more information please contact Shawn Bier at firstname.lastname@example.org or 813-898-1371.
For schoolroom sets, TCC uses Mity-Lite tables, which do not require tablecloths. Should you elect to have your tables covered, please contact ARAMARK Catering Sales.
On the back of all electrical equipment you will find a UL listing plate that identifies the quantity of power that the equipment requires. To determine the amount of power you will need for multiple pieces of equipment, simply add the total Amperage or Wattage to arrive at a total amount of power required.
Yes. The minimum power order is 500 watts.
If you require a level of electrical service not listed in the selection cart or order form, please contact Exhibit Services at 813-274-7757 (local) or 800-426-5630 (toll free).
Yes. The Exhibit Services Representative assigned to your event will be available during all move-in hours, show hours and during the first hour of move out time for your convenience.
Yes, ceiling drops are available.
There is a fee for each drop installed from the ceiling, in addition to your other electrical power needs.
No. You should only plug into the outlets that have been provided inside your booth. If you require additional outlets, additional power, or an extension cord, please visit our exhibit service desk on the show floor. Periodic audits will be performed during the show to ensure that booths using power have made the necessary payments for the show.
For an additional fee (double the amount of power ordered), Tampa Convention Center will provide an on-site electrician to remain on the property to ensure your booth receives 24 hour power, if required.
Special installation is required on island booth orders. All utility installation should occur prior to carpet installation and display equipment installation. Island booth orders and floor plans should be provided a minimum of 14 days in advance for proper planning and installation. Orders and floor plans not received prior to first move in day will be serviced on a first come, first serve basis.
No. All equipment issued to you during the show is the property of Tampa Convention Center and must be returned to the Exhibit Service desk within one hour of show closing to avoid additional charges.
If you need lighting for your booth, please contact AVI-SPL at 813-898-1371 to discuss your needs.
If you have a satellite dish or other equipment requiring rooftop access, you must provide advance notification to ensure proper placement of equipment. There is a $250.00/hour rooftop access fee for each satellite dish or other piece of equipment placed on the rooftop.
All Internet connections receive a dedicated 2.5 Mg Upload/Download speed connection and a 15 ft Cat5 cable.
With each order, you receive 1 Internet Protocol (IP) address.
Simply order additional connections with our Internet service order form. A 4-port modem is provided with your order. Additional connections, beyond 4 computers, require the rental of an 8-port hub. Please remember to provide a floor plan for multiple installations.
All services will be terminated at the back of the booth or where identified on the floor plan. Unless ordered as an "under carpet installation," all computer cables will be on top of the carpet terminating at the floor port.
In order to guarantee availability, we recommend that all Internet Service Form requests be forwarded to us a minimum of 14 days prior to opening show date.